Unable to locate bug in TBG as if it were deleted

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wolfenstein87
Posts: 18
Joined: Tue Apr 19, 2016 2:43 pm

Unable to locate bug in TBG as if it were deleted

Post by wolfenstein87 » Tue Apr 19, 2016 2:47 pm

I was going to update a bug this morning, but I was not able to locate it in TBG. I checked mysql and the database entry is still present, and not marked as deleted. I have restarted Apache, and tried changing a field in hopes that it would make the bug magically appear. Has anyone run into this issue before? Is there anything needed from me in order to help troubleshoot this?

TBG 3.2.7.1

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zegenie
Site Admin
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Joined: Sun Jan 31, 2016 8:20 pm

Re: Unable to locate bug in TBG as if it were deleted

Post by zegenie » Tue Apr 19, 2016 3:09 pm

Do you get any error messages, or just the standard "this seems to not exist" message? If so, I would turn on debug mode (in the configuration file) and then try again,looking at the log messages to see if anything stands out.

wolfenstein87
Posts: 18
Joined: Tue Apr 19, 2016 2:43 pm

Re: Unable to locate bug in TBG as if it were deleted

Post by wolfenstein87 » Tue Apr 19, 2016 3:19 pm

I get "The specified id (3) does not exist in table customfields" error yes. I believe I have debug mode enabled, this is where you change $debug_mode = true in TBGContext.class.php correct?

wolfenstein87
Posts: 18
Joined: Tue Apr 19, 2016 2:43 pm

Re: Unable to locate bug in TBG as if it were deleted

Post by wolfenstein87 » Wed Apr 20, 2016 1:52 pm

From what I can tell, debug mode is enabled but I do not see the debug menu bar...

wolfenstein87
Posts: 18
Joined: Tue Apr 19, 2016 2:43 pm

Re: Unable to locate bug in TBG as if it were deleted

Post by wolfenstein87 » Thu Apr 21, 2016 3:12 pm

Hoping someone has an answer soon. With debugging enabled, thebuggenie.log doesn't show any logs...

/thebuggenie$ cat thebuggenie.log

/thebuggenie$

wolfenstein87
Posts: 18
Joined: Tue Apr 19, 2016 2:43 pm

Re: Unable to locate bug in TBG as if it were deleted

Post by wolfenstein87 » Mon Apr 25, 2016 4:57 pm

bump...

kanto501
Posts: 23
Joined: Tue Feb 02, 2016 10:27 am

Re: Unable to locate bug in TBG as if it were deleted

Post by kanto501 » Tue Apr 26, 2016 9:32 am

I do not know enough to help much but I do recall there was some issue with custom fields. I just can't remember what it was and if it was 3.2.7 or for 4.0. Have you searched the old forum posts for anything about custom fields?

kanto501

SB#1
Posts: 6
Joined: Fri Feb 05, 2016 1:16 pm

Re: Unable to locate bug in TBG as if it were deleted

Post by SB#1 » Tue May 03, 2016 4:19 pm

Have look at this old thread as it might point you in the right direction:

http://archive.forum.thebuggenie.org/vi ... elds#p7013

wolfenstein87
Posts: 18
Joined: Tue Apr 19, 2016 2:43 pm

Re: Unable to locate bug in TBG as if it were deleted

Post by wolfenstein87 » Wed May 25, 2016 1:05 pm

So it looks like updating from 3.2.7 to 4.1 fixed the issue.

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