No email notification when user report a new issue

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cdebel2005
Posts: 1
Joined: Tue Mar 22, 2016 7:53 pm

No email notification when user report a new issue

Post by cdebel2005 » Tue Mar 22, 2016 8:08 pm

I've noticed that we do not receive email notification when a user create a new issue, or an issue is beeing assigned to someone.

The mail module seems to work properly since the Test Email are sent, and we also receive a notification when we close an issue.

Anyone have an idea of what could have forgot to setup?

Thanks

kanto501
Posts: 23
Joined: Tue Feb 02, 2016 10:27 am

Re: No email notification when user report a new issue

Post by kanto501 » Tue Mar 29, 2016 9:22 am

Each user can control what they get for emails. You set them up user your user account bu clicking the little down arrow next to your user name in the upper right of your screen.

kanto501

stigzler
Posts: 1
Joined: Sun Dec 10, 2017 5:22 pm

Re: No email notification when user report a new issue

Post by stigzler » Sun Dec 10, 2017 6:05 pm

HI - this doesn't work for me either. Firstly - great app - apart from this bit..

I change YourAccount>NotificationSettings to set up email. Click save and despite getting message saying it's saved...it doesn't save if I return to it..

Real shame as email notifications are a bit of a must for bug management, no?

Hope you guys can fix this - I'd love to platform this in my company.

rafaelweingartner
Posts: 13
Joined: Tue Dec 12, 2017 6:37 pm

Re: No email notification when user report a new issue

Post by rafaelweingartner » Wed Dec 13, 2017 4:48 pm

I am also facing the same problem.
I am using the version 4.1.13

I noticed two things:
1 - I found this error in the log files: PHP Fatal error: Class 'thebuggenie\\modules\\mailing\\controllers\\Mailing' not found in /var/www/thebuggenie/modules/mailing/controllers/Main.php on line 263, referer: http://<server>/<project>/settings

2 - I noticed that whenever I fill out the e-mail configurations for each project (email from and author from), and after saving, if I navigate around and then come back to the same page, the data I just entered is not there anymore

I do not know if the issues are related, but that is all I have found so far. In case someone asks, I have configured my user to receive emails whenever someone posts or create issues in my projects.

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